Berg Insight has found in its latest research that around 14.7 million people in Europe were using connected care solutions at the end of 2024.
The figure refers to users of telecare and telehealth solutions in the EU27+3 countries.
Until 2028, Berg Insight forecasts that the number of connected care users will grow at a compound annual growth rate (CAGR) of 11.8 percent to reach 23.0 million.
Telecare is the largest and most mature segment of the connected care market with a total of 9.7 million users at the end of 2024. The market for telehealth solutions is entering a growth phase with an estimated total of 6.6 million users in the EU 27+3 countries at the end of 2024. Berg Insight expects that telecare will be the largest segment of the connected care market throughout the forecast period reaching 13.1 million users in 2028.
Telehealth will follow with 12.5 million users at the end of the forecast period. There is an overlap between the market segments as telecare users can also be equipped with telehealth systems.
The telecare equipment market in Europe is highly consolidated. The three major players – Tunstall, Legrand and TeleAlarm – hold leading positions in nearly all markets and together account for about 60 percent of the telecare unit sales in the region. Additional vendors include Careium, Chiptech and Chubb. Chiptech has its operations in the UK market, meanwhile Careium is a leading market player in the Nordic region and has also presence in the UK. Companies such as Telecom Design, Essence Group, 9Solutions, Oysta Technology (Access Group) and Everon are also key telecare equipment vendors. Enovation, Skyresponse and Azur Soft are the leading providers of telecare monitoring software solutions. Additional significant vendors active in Europe are Tellu, Yorbl, Urmet, Navigil, SmartLife Care, Libify, SmartWatcher, Just Checking and Vivago.
The telehealth market evolves quickly and many new start-ups as well as well-established solution providers from adjacent industries are active on the market. Examples include Huma, Luscii (Omron Healthcare), Dignio, Comarch, eDevice and SHL Telemedicine.
The European connected care industry faces major changes that will reshape the competitive environment for solution vendors and service providers during the coming years. The ongoing digitalisation of telephone networks in Europe requires replacements of PSTN-based telecare systems. At the same time, the digitalisation enables new types of solutions that can advance the delivery of care to the next level. This includes next-generation telecare systems with new functions as well as integrated solutions that enable a combined delivery of telecare and telehealth services.
“Care providers have started to offer proactive and predictive services where user data is continuously analysed so that caregivers can act quickly on any abnormalities. Such solutions rely on data not only from telecare devices, but also from other sources such as smart home sensors, healthcare records and connected medical devices”, said Vatsala Raina, IoT Analyst at Berg Insight.
Another trend worth noting is that artificial intelligence (AI) is put into use in modern healthcare practices, driving improvements in clinical efficiency, patient engagement and care coordination.
“AI-powered diagnostic tools are making a tangible impact on early detection and chronic disease management. Radiology departments use image-recognition software to identify early-stage tumours or signs of cardiovascular disease with high accuracy, allowing providers to initiate treatment sooner. In chronic disease management, AI-powered remote monitoring platforms can analyse trends in a patient’s heart rate, blood pressure or glucose levels. These systems send automated alerts to care teams, enabling timely interventions and potentially preventing hospital readmissions”, concluded Mrs. Raina.
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